Privacy Policy
This Privacy Policy applies to the mobile application “Livery Video” (the “App”) and to the related websites, products, and services (together the “Services”) offered by Livery Video B.V., a private company with limited liability incorporated under the laws of the Netherlands, having its registered office at NDSM‑Kade 7, 1033 PG Amsterdam, the Netherlands (“Livery”, “we”, “us”, “our”).
Livery is the data controller responsible for the processing of your personal data in accordance with the European General Data Protection Regulation (“GDPR”) and other applicable privacy legislation.
1. Personal data we collect
We may process the following categories of personal data:
- Identification and contact data, name, email address, telephone number, company name.
- Device and usage data, IP address, device identifiers, operating system, app version, log‑in dates, in‑app actions, crash reports.
- Content data, live‑stream comments, poll answers, chat messages or other information that you actively submit in the App.
- Marketing preferences, your consents, newsletter subscriptions, and communication settings.
- Any other information that you voluntarily provide to us while using the Services.
We obtain this data directly from you (for example when you create an account, participate in an interactive session, or contact us) or automatically through your device when you use the App.
2. Purposes and legal bases
We process your personal data for the purposes and on the legal grounds set out below:
Purpose
Legal basis
Provide, maintain, and update the App and our Services
Performance of a contract (Art. 6 (1)(b) GDPR)
Handle support requests and communicate with you
Legitimate interest (Art. 6 (1)(f) GDPR)
Improve and secure the App, perform analytics, and fix bugs
Legitimate interest (Art. 6 (1)(f) GDPR)
Send marketing communications, newsletters, and invitations
Consent (Art. 6 (1)(a) GDPR) or legitimate interest where permitted
Comply with legal obligations, for example tax or accounting duties
Legal obligation (Art. 6 (1)(c) GDPR)
You may withdraw your consent at any time via the settings in the App or by contacting us (see section 11).
3. Retention period
We keep your personal data only as long as necessary for the purposes described in this Policy or to comply with legal obligations. Usage data is anonymised or deleted within 24 months after collection unless we need it longer to investigate security incidents. Account data is deleted 10 days after you delete your account, unless statutory retention duties require longer storage.
4. Sharing your data
We do not sell your personal data. We may share it only with:
- Service providers who process data on our behalf (e.g. hosting, analytics, customer support). Each processor is bound by a data‑processing agreement.
- Affiliated companies within the Livery group were required for internal administration.
- Public authorities when we are legally obliged to do so or to protect our rights.
A current list of sub‑processors is available on request.
5. International transfers
Some processors are located outside the European Economic Area. Where we transfer data to a country without an adequacy decision, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses and supplementary measures.
6. Security measures
We apply technical and organisational measures appropriate to the risk, including encryption in transit and at rest, access controls, and penetration testing. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately (section 11).
7. Your rights
Under the GDPR you have the right to:
- access your data,
- rectify inaccurate data,
- erase data (“right to be forgotten”),
- restrict processing,
- object to processing,
- data portability,
- withdraw consent at any time.
You may exercise these rights free of charge by contacting us (section 11). We may request additional information to verify your identity.
8. Cookies and similar technologies
The App itself does not use cookies. Our website uses:
- Functional cookies, necessary for site operation, deleted after your session ends.
- Analytics cookies, placed by Google Analytics to understand site usage. IP addresses are truncated and data is processed in anonymous form.
- Third‑party social media cookies, only if you actively click a sharing button.
You can disable cookies via your browser settings.
9. Children
The App is not directed to children under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us (section 11) so we can delete it.
10. Changes to this Policy
We may modify this Privacy Policy to reflect changes in our practices or legal requirements. The most current version is always available at https://www.liveryvideo.com/privacy. If we make material changes, we will notify you by in‑app message or email.
11. Contact
For questions or requests regarding this Privacy Policy or our data practices, please contact:
Livery Video B.V. NDSM‑Kade 7 1033 PG Amsterdam The Netherlands
Email: info@liveryvideo.com
Phone: +31 6 28388764
If you feel that we have not adequately addressed your concern, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
