FAQ
How can we help you?
Browse the questions below to find what you are looking for.
Our 5 most frequently asked questions
Answers to the most-asked questions:
Livery is an end-to-end solution, so it comes with everything you need to start a livestream. You can be set up and ready to go in minutes.
All of Livery’s settings and features are managed from a simple web interface with everything you need to prepare, produce, analyze, and monetize your ultra-low latency live interactive video stream.
As a user, all this means is that you need to push your video to Livery with SRT / RTMP – (something we can easily show you how to do if you’re lost) and embed our player into your website or in your mobile app.
Absolutely. With Livery, you can easily create a simple, fun, and entertaining revenue stream for your e-commerce business through live shopping.
Livery lets your customers shop your livestream with ease. All you have to do is attach our interactive shopping components to your live video or online event to convert a passive audience into profit. To learn more about Livery Live Shopping, click here.
Livery is designed for professional use cases, which means that it delivers a stream quality unmatched by competing solutions.
But it doesn’t stop there.
- With Livery, you own your data and content. With almost all free platforms, the data and published work are owned by the platform.
- Livery is a white label solution, which means you control the branding.
- With us, you control the content you publish. With most free platforms, they constantly monitor the content via an automated system. Their algorithm can remove the audio of the content, the content itself, or even your entire account.
- With Livery, you are in full control of your video settings. To get a complete overview of the major differences between Livery and social media platforms (like Facebook, Youtube and Tiktok), click here.
Yes, our interactions are suitable for mobile devices, both for hosts that want to stream from their phone, and viewers tuning in on a mobile device. Livery is also compatible with app use cases (meaning you can easily integrate Livery into your mobile app.
The Livery Player SDKs can be integrated on iOS, Android, and web in a matter of minutes. From there, a built-in interactive layer brings true interactive video within everyone’s reach.
Yes you can! You can easily customize the theme of your player with branding details, like a custom color and logo.
Search for something specific
Search our site and resources.
Livestreaming FAQs
Common questions about livestreaming with Livery:
Yes, you can use the Livery solution with 3rd party players, but with such a setup, we cannot monitor or guarantee the performance of the stream.
While low latency is crucial, synchronization often matters even more. Regardless of where your viewers are, what device they use, or how fast their internet connection is – there are no discrepancies in the stream. Everyone sees the same frame at the same time, which prevents cheating or getting ahead.
In the near future, we also plan to add full encryption to provide peace of mind for even the most sensitive live streams, where unintended early access to information to the wrong people could mean a press conference ruined, a stock price manipulated, or many bets lost.
Livery uses the CDN infrastructure of Akamai, the world’s most trusted CDN provider.
Akamai fully supports the ULL-CMAF standard on which Livery is based. Use Livery in the US, Europe, Asia and beyond – all at the same time.
In the interest of full transparency, we want to note that you may run into slight delays streaming to audiences in China.
Livery streams to China from the surrounding countries, meaning that our video data needs to go via the Chinese government’s Golden Shield (nicknamed the “Great Firewall,”) adding additional latency to the stream.
Livery is ready to reach millions. Your live stream can scale to volumes beyond anything . In fact, the more users Livery has, the better data is distributed and cache is spread. Our streams get stronger with size. Other solutions suffer as audiences explode; Livery thrives.
Our standard client agreement allows for one stream at a time from your Livery environment. However, if you are interested in hosting multiple livestreams at the same time, check out our partner model. As a Livery Partner, you can host 3 simultaneous live streams.
Yes, you can embed the Livery player on any website or application.
Livery is an end-to-end solution, so it comes with everything you need to start a livestream. You can be set up and ready to go in minutes.
All of Livery’s settings and features are managed from a simple web interface with everything you need to prepare, produce, analyze, and monetize your ultra-low latency live interactive video stream.
As a user, all this means is that you need to push your video to Livery with SRT / RTMP – (something we can easily show you how to do if you’re lost) and embed our player into your website or in your mobile app.
Video FAQs
Learn all about the video features Livery supports:
Our cloud encoder accepts RTMP or SRT.
Yes, Livery can support a wide range of bitrates and resolutions from 1080p (200kbps) up to 2160p (20mbps)
Livery’s ULL-CMAF protocol supports DRM (digital rights management), but Livery does not provide a shelf solution for DRM.
Yes, Livery supports domain whitelisting and token authentication. By default, the connection between the streaming hardware and software as well as the cloud encoder, encoder and CDN are encrypted.
Yes, Livery support domain whitelisting.You can set your domains in the “Stream Settings” of the video portal.
Yes, Livery allows you to configure your own login flow, so you can determine the information you collect from your users before they join a stream.
Livery stores analytical data for 90 days. After 90 days, the data is destroyed for security reasons.
Interactivity FAQs
Questions we get about our interactive features:
Absolutely. Our built-in out-of-the-box interactions offer a lot of options for your streams, but if you had something else in mind, we support that too. Livery’s interactive live video streaming platform empowers you to build and load your own custom interactions using HTML/JavaScript. With a little bit of coding, you can get exactly what you want out of your live streams.
We offer dozens of interactions broken into four main interaction packs: Core, Communication, Gamification and Commerce. More information about the packs and which interactions they include can be found here.
Yes, our Q&A feature lets your viewer ask or search through questions and get answers quickly. If you choose to use the Q&A feature, rest assured there are built-in real-time moderation tools for it.
The operator can manage the Q&A from the CMS: they can decide which questions are shown to the viewers, which get shown to the host, which get shown to both/neither, and answer the questions.
Yes, our interactions are suitable for mobile devices, both for hosts that want to stream from their phone, and viewers tuning in on a mobile device. Livery is also compatible with app use cases (meaning you can easily integrate Livery into your mobile app.
The Livery Player SDKs can be integrated on iOS, Android, and web in a matter of minutes. From there, a built-in interactive layer brings true interactive video within everyone’s reach.
Yes you can! You can easily customize the theme of your player with branding details, like a custom color and logo.
Yes, you can add your own “Tracking ID” via the Livery interactive portal.
Setting up your first livestream
Frequent first-time user questions:
Our built-in interactive layer brings true interactive video within everyone’s reach. You can integrate our player SDKs on iOS, Android, and web in a matter of minutes.
Documentation about how the add the Livery player SDK’s to your platform is available via https://docs.liveryvideo.com/. Should you have any questions on how to best implement our player into your project, get in touch.
The ideal bitrate will vary depending on the type of content you stream.
A lower bitrate can be used when streaming simple content, like a talking head or a cartoon.
With complex content like a sport match or fireworks, a higher bitrate is needed to quality. Please see this article for more information.
Livery can work with different frame rates. The ideal frame rate depends on both the region (24/25/30 FPS), and the kind of content you’re streaming.
When you have fast moving images (as you would streaming live sport matches or games), a higher frame rate (50 or 60 fps) is needed to create the best possible picture.
In general, however, we recommend 50fps where possible, even with simpler streams. The negative (data usage required by the higher frame rate) does not outweigh the positive (a smooth high-quality stream).
Yes, Livery supports vertical (or portrait) resolutions like 1080×1920.
If you want to learn more about video quality, this explainer video will show you what video quality is, what the process looks like, and how you determine the best possible settings for your type of content.
Please contact your account manager for this information.
Your Livery subscription
Information and questions related to your Livery subscription:
Start streaming from just €450 per month. Check out our pricing page to customize your streaming package and get an instant quote.
Livery supports you as your needs change. If that means you no longer need us, you can cancel with 1 month notice.
Not interested in interactive streaming? No problem.
We offer live video for websites, iOS, Android, & Web apps. Enjoy high quality, synchronized, low-latency streams that come at no additional cost compared to regular latency streaming.
Your monthly invoice ensures you only pay for what you use. Livery has no start up costs or annual fees.
Our invoices are transparent: your end-user hours are billed by the minute.
Your monthly invoice is calculated by taking the total number of end-user hours registered, and multiplying it with the applicable user hour fee.
Note: Regardless of your usage, there is a minimum charge of €450 per month.
Yes! Livery offers a “Bring Your Own Data” model, which allows you to use an existing Akamai account with Livery.
Troubleshooting
Please contact your accountmanager or mail us: info@liveryvideo.com
Yes, Livery can provide both active and passive support during live events. Please contact your account manager for more information.
Can’t find what you are looking for?
Mail us at: info@liveryvideo.com
